Vitals for MSPs
Every customer tenant, in order of attention.
Vitals assesses each customer’s Microsoft 365 every quarter and tells your team who needs attention, why, and what to do next, with the conversation prepared and your own services beside the needs they fit. Nothing installed in any tenant.
From £99/month for up to 10 customer tenantsFree to joinFirst customer Assessment free
The problem
The customer you never had time to review.
- Every customer’s Microsoft 365 is changing, and the one you have not looked at for a year is the one that will bite.
- Reviews run on memory. The customer asks what has changed and the honest answer is that nobody has checked.
- The work worth doing is in the tenant already: the sharing nobody closed, the devices nobody enrolled, the pilot that is ready. It needs somebody to see it and say so.
Your week
Monday morning, already sorted.
The few customers that need you, the reason for each, and what to do. The rest are in Follow up, Steady or Quiet, and quiet never means healthy, only that nothing new is waiting.
How a partner works
From the whole portfolio to the next conversation.
Six surfaces, used in this order. Each one is the product as your team sees it.
01
Your portfolio
Every customer tenant you look after, assessed every quarter, read-only. Customers lists them in order of attention, with each one’s most important need and when it was last assessed.
02
Your week
The customers that need attention this week, each with the reason in a sentence, the focus and the next step. The same order for everyone in your team.
03
Customer needs
What each customer needs, established from the evidence in their tenant: the need, its importance, and whether it is actionable now or waits on something first. Never a number, never put in order of spend.
04
Prepare conversation
A brief for the conversation: why now, the outcome for the customer, the evidence, the questions to ask, what to check before you say it, and the next step.
05
Your services
Describe your services once. Vitals shows where one of them fits an established need, and whether it is ready to propose. On your side only.
06
Reports and assessments
A customer-ready report carrying your name after every assessment (26 checks, with the evidence under every finding), a comparison after every re-assessment, and a single assessment whenever a prospect needs one.
What changed in the tenant, kept apart from what changed in Vitals.
A real change in the customer’s tenant is one thing. New evidence Vitals can now read, or a changed interpretation, is another, and it is never presented as the customer getting worse.
Your services
Your services, beside the needs they fit.
Describe your services once, with your names and your prices. Vitals connects an established customer need to the service you configured for it and says whether it is ready to propose. It never quotes, prices or chooses for you, and the customer never sees it.
Reports
A report you can put in front of the customer.
The full assessment as a paginated report and PDF carrying your name: findings with the evidence under each, an action plan, and what changed since the last one.
- The tenant you have just inherited
- A report naming what the previous provider left behind, in writing, before you own the consequences.
- Getting remediation approved
- “Their SharePoint is untidy” loses to every line on a budget. “Four applications can read every mailbox, with the evidence” does not.
- Proving the work landed
- Re-assess after the work and Vitals says what changed in the tenant. If something your team marked complete is still observed, it says that too.
See it run
Your week, then one customer’s brief, as the product does it.
Seven seconds, recorded from Vitals on a synthetic practice. It plays once when you ask it to.
Pricing
From £99/monthfor up to 10 customer tenants
Each licensed tenant receives one scheduled Assessment-level assessment every 90 days, and one included on-demand assessment at most once every 7 days.
Plus VAT. Billed monthly, cancel any time. Pay per assessment with no commitment, or subscribe when you are ready. Partner rates are per tenant, never per seat.
| Customer tenants | Per month |
|---|---|
| Up to 10 | £99/mo |
| Up to 25 | £199/mo |
| Up to 50 | £299/mo |
| Up to 100 | £499/mo |
| Up to 250 | £799/mo |
| 250+ | Quoted |
Trust
Read-only, in every tenant, every time.
Read-only, nothing installed, nothing changed.
Every permission Vitals asks for is a read permission, approved on Microsoft’s own consent screen and removable from your admin centre in one click.
It never reads the contents of your files, emails or Teams messages.
It reads properties — who can see a file, when it changed, whether it carries a label — and the agreement commits it to that.
Partners sign in with their own Microsoft work accounts, so your multi-factor and Conditional Access policies apply to the portal. The access model and partner terms are on the trust and security page.
Built inside an MSP. Built for MSPs.
Start with the customer you never had time to review.
Tell us how many tenants you look after. A person replies, usually the same day, and your first customer Assessment is free. From £99/month for up to 10.
All 26 Microsoft 365 checks, how an assessment works, pricing, or the sample report.